Want to know more about our process?
Below are the most frequently asked questions.
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Please email all order requests to email@example.com. After placing your order you will receive an email notification from us when your digital proof is ready for viewing. After viewing the digital proof online, you can either approve the proof for printing, or decline the proof and add comments with your alterations. If you have declined the proof for alteration, you must allow up to 24 hours for a revised proof to be sent back to you. If you have revised artwork for your order, please email this to your Push Productions representative noted on your digital proof and include your job number in the subject.
After we’ve received your approval, a paid invoice will be emailed to you within 24 hours of approving. If you’ve not paid in full upfront, an unpaid invoice will be emailed to you with the outstanding amount. If you have not received any correspondence from us within 48 hours of approving your proof, please contact us immediately on 07 5476 6312 to ensure we have received your approval.
From here your order is sent into Pre-Press where it is set up for print and sent into Production. Production time on average is within our 3-5 working day turn-around, however some products can take up to 5 working days in Production and more.
Once you have approved our digital or hard copy proof, your order has been paid for (or an account has been provided to you), your delivery details are supplied to us and your order has been printed, we will dispatch your printed goods for delivery to your door!
We utilise a network of courier companies depending on the size, weight and priority of an order. You're also more than welcome to pick up your order from our print shop in Maroochydore, Queensland.
The delivery date of your order is approximately 3-5 working days from proof approval.
However, production time can vary depending on your order (i.e large quantity orders, additional finishing) which can extend the estimated delivery date. Delivery time can also vary based on the delivery address you provide. A metro address will ensure a faster delivery time than a rural address.
Where a delivery has not been received by you, please contact our office for further information on 07 5476 6312 and we will do our very best to help!
Upfront payment is required on all orders. This does not apply to our Customers on a 30 Day Account - you can apply for a 30 Day Account by contacting our Accounts Department on 07 5476 6312.
Proofs, Reprints & Refunds
The digital proofs we send to you to view are low resolution for proofing and email purposes only.
If the artwork you’ve given us is low resolution it will be noted on your digital proof. The colours displayed on the proofs are not guaranteed to be accurate. This is because colours vary from on-screen (RGB) to the final printed product (CMYK/PMS/DIC).
If you’re concerned about way your proof looks, feel free to contact us via phone or email. We are more than happy to discuss any concerns you might have regarding your proof, or arrange for a hard copy sample to be posted to you.
Hard Copy Proofs
We offer hard copy proofs, express posted to your door. A hard copy is available upon your request and it is recommended that if we’ve noted any errors on your digital proof that take a look at one to ensure you’re happy with the printed result. With any booklet order, we recommend you request a hard copy prior to approving the digital proof.
If your digital proof is approved prior to sighting a hard copy, your order will be printed as per the approved digital proof. Push Productions does not take any responsibility for any errors with your artwork on the final printed product if the digital proof has been approved without sighting a hard copy first.
Returns and Refunds
If there is a problem with your printed goods, you must notify us within 7 days of receiving the goods of any defects discovered with the order or the claim will be denied.
In order to receive a replacement, you must return 100% of the received product within 14 days from the time when the order was received.
All charges related to expedite printing (Urgent Printing or Shipping) are non-refundable, including orders that are returned for any reason. Please contact us with as much time prior to your expected delivery date as possible to avoid disappointment.